Terms of Service

These Terms of Service (“Terms”) govern your use of the US Car Mover website and vehicle-transport services (the “Services”). By creating an account, requesting a quote, or booking a shipment, you agree to these Terms. For a booked shipment, the per-shipment Transport Service Agreement in your portal controls over these Terms (§13).

1. Who we are — broker disclosure

US Car Mover arranges vehicle transport and is not a motor carrier. We arrange the transportation of your vehicle by independent, FMCSA-authorized and insured motor carriers; we never take custody of, transport, or handle your vehicle.

2. Quotes, Price-Lock & payment

• Quotes are based on the route, vehicle, transport type, and current market conditions. Standard car quotes are Price-Lock: once you book, the quoted price is the price you pay (force majeure excepted). Oversized/specialty loads are indicative and confirmed by a specialist.
• A booking request is confirmed by us before it becomes a scheduled shipment.
• Nothing is paid at booking: part of the price is due once your vehicle has been picked up, and the balance is paid to the driver at delivery in cash or Zelle. Drivers cannot take cards or personal checks.
• Please contact us to resolve any billing question before initiating a card chargeback; brokerage services are rendered when a carrier is assigned.
• Prices may change if the details you provide (locations, vehicle type, operability, timing) change.

3. Your responsibilities

• Provide accurate pickup/delivery details and vehicle information, and disclose if the vehicle is inoperable, oversized, lowered, lifted, or modified — undisclosed conditions authorize an additional carrier fee or refusal.
• Prepare the vehicle: ≤¼ tank of fuel, alarm disabled or instructions provided, loose parts secured, no active fluid leaks, one working key available.
• Personal items: up to 100 lbs in the trunk/cargo area below the window line, at your own risk — not covered by any insurance. Never ship firearms, hazardous materials, drugs, cash, jewelry, or irreplaceable items.
• Inspect your vehicle at pickup and delivery and note any concerns on the Bill of Lading / Proof of Delivery before signing.

4. Carrier relationship & liability

The motor carrier is responsible for the care, custody, and control of your vehicle during transport under federal law (Carmack Amendment, 49 U.S.C. § 14706) and maintains cargo insurance. Before dispatch we confirm the carrier holds active FMCSA authority, has no Unsatisfactory safety rating on file, and carries current cargo and auto-liability insurance. As the company that arranges your transport, our total liability for any claim arising from our services is capped at the fees paid to us for the shipment; to the maximum extent permitted by law we are not liable for the acts, omissions, or delays of independent carriers or for indirect, incidental, consequential, or punitive damages.

5. Damage claims

• Note any new damage as an exception on the Proof of Delivery at delivery — signing without exceptions is evidence the vehicle arrived in the condition recorded at pickup.
• Damage claims lie against the carrier and its insurer. We will provide the carrier's insurance details and assist you at no charge.
• Notify us within 48 hours of delivery of claimed damage (helps your claim; does not shorten your legal rights). The carrier must acknowledge written claims within 30 days and resolve them within 120 days (49 CFR Part 370); you have at least 9 months to file a written claim and at least 2 years from written declination to bring suit.

6. Transaction records (49 CFR 371.3)

7. Tracking & communications

During an active shipment you can follow each step of the move and the estimated delivery, and receive status updates by email and in-app notification. See our Privacy Policy for how we handle location and personal data.

8. Cancellation & fees

Cancellation is free until a carrier is assigned. After assignment, a $199 cancellation fee applies. If the carrier arrives and the vehicle is unavailable, inaccessible, or not as described, a $150 dry-run fee applies and rebooking is at current market rates.

9. Acceptable use & accounts

Keep your credentials secure and use the Services lawfully. We may suspend accounts that abuse the platform, attempt to breach security, or violate these Terms.

10. Disclaimers & force majeure

The Services are provided “as is.” Estimated pickup, transit, and delivery windows are good-faith estimates, not guarantees. Neither party is liable for failure or delay caused by events beyond reasonable control — severe weather, acts of God, accidents, government action, or road closures. Neither we nor the carrier is liable for delay costs such as rental cars, lodging, or lost income.

11. Governing law & disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules; venue for disputes lies in Harris County, Texas. Either party may bring an individual claim in small-claims court. We may update these Terms; continued use after changes constitutes acceptance, and material changes will be posted here with a new date and version.

12. Electronic records & signatures

You consent to transact electronically: agreements, bills of lading, and delivery records are provided and accepted electronically (E-SIGN Act, 15 U.S.C. § 7001). You may request a paper copy of any document, or withdraw electronic consent for future documents, by contacting us.

13. Order of documents

For a booked shipment, the per-shipment Transport Service Agreement controls over these Terms; the carrier's Bill of Lading governs the carrier's transport obligations consistent with the above.

14. Contact

Questions about these Terms? Contact info@uscarmover.com or call (713) 766-6633.